This Privacy Notice explains how Trulana Cousins, trading as LouTru ("we", "us"), collects and uses your personal information when you use this site or commission a piece from us. We act as the data controller for the information described here.
Information we collect
- Your name and email address (to contact you about your commission).
- The brief you submit — memories, prompts, and any attachments you choose to upload (to write your piece).
- Basic technical data such as your IP address and browser type (for security).
- Order and payment metadata provided by our payment provider, Paddle (transaction ID, amount, currency). We do not receive or store your card details.
How we use it
- To deliver the piece you commissioned (contract performance).
- To respond to your messages and provide customer support.
- To keep records of orders for accounting and tax (legal obligation).
- To protect the site from abuse and fraud (legitimate interests).
Who we share it with
- Paddle, our Merchant of Record, for processing payments, managing subscriptions where applicable, calculating tax, and issuing invoices.
- Our hosting and storage providers, which host the site and store your files.
- Professional advisers (accountants, legal) where necessary.
- Authorities where required by law.
Retention
We keep your commission material and correspondence for as long as necessary to deliver the piece and for a reasonable period afterwards for our records. You may ask us to delete your data at any time by writing to trulana@yahoo.com.
Your rights
Subject to the laws of your country, you may have the right to access, correct, delete, restrict, or object to our processing of your personal data, and to lodge a complaint with your local data protection authority.
Security
We use appropriate technical and organisational measures — including encryption in transit, access controls, and private file storage — to protect your information.
Cookies
This site uses only cookies strictly necessary for the site to function and for our payment provider's checkout to operate.
Contact
Privacy questions: trulana@yahoo.com.